Terms of Service

These Terms of Service ("Terms") are a binding agreement between you ("you" or "Customer") and Outpost Preparedness LLC, operator of DrewOS ("DrewOS," "we," or "us"). By creating an account or using DrewOS, you agree to these Terms.

If you are accepting these Terms on behalf of a company, you represent that you have authority to bind that company, and "Customer" refers to that company.

DrewOS is a software-as-a-service CRM and workflow automation platform powered by AI agents. The service is described on drewos.ai/product and may include integrations with third-party platforms that you choose to connect (e.g., Meta, Google, LinkedIn, X).

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for everything that happens under your account.
• You must keep your credentials secure and notify us promptly of any unauthorized access.
• One person or company per account, unless we agree otherwise in writing.

You agree NOT to use DrewOS to:

• Send unsolicited bulk email (spam) or violate the CAN-SPAM Act, GDPR consent requirements, or any anti-spam law.
• Send messages that are harassing, defamatory, deceptive, fraudulent, or that infringe intellectual property rights.
• Scrape or harvest contacts from third-party platforms in violation of those platforms' terms.
• Post content on connected social platforms that violates those platforms' community guidelines.
• Resell, sublicense, or white-label the service without our written agreement.
• Reverse engineer, copy, or build a competing service from the DrewOS interface or APIs.
• Interfere with the security, integrity, or availability of the service (no probing, scanning, denial-of-service, etc.).

We may suspend or terminate accounts that violate this section, with or without notice depending on severity.

When you connect a third-party platform (Facebook, Instagram, Google, LinkedIn, X, etc.) to DrewOS, you authorize us to access and act on that platform on your behalf within the scopes you grant. You agree that:

• You comply with each platform's own terms of service.
• You can revoke our access at any time, either from inside DrewOS or directly on the platform.
• We are not responsible for outages, policy changes, or content moderation decisions made by those platforms.

You own all data you upload, import, or generate in DrewOS ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely to operate the service for you. We will not use Customer Data to train third-party AI models. See our Privacy Policy for how we handle data.

Your customers' data. You can export your workspace's data at any time while the workspace is open, and during any restore window after it closes, using the export in the product or the link in our notices. Exporting is how your data is returned to you. Once a closed workspace's restore window ends, we delete its data, except where the law requires us to keep it.

We process the contacts and other personal data in your workspace only to provide DrewOS to you. We never use your workspace's data, before or after deletion, to build lead lists, for analytics outside your own workspace, or in our email warm-up or deliverability systems.

DrewOS, including the software, agent designs, prompts, models, UI, branding, and documentation, is owned by Outpost Preparedness LLC and is licensed, not sold, to you. These Terms grant you a non-exclusive, non-transferable right to use the service for your internal business purposes during your subscription.

Plan tiers and pricing are published on drewos.ai/pricing. Fees are billed in advance, are non-refundable except where required by law, and may change with 30 days' notice. If you don't pay, we may suspend the service after a reasonable grace period.

You may cancel at any time from inside DrewOS or by emailing drew@drewos.ai. We may suspend or terminate your account for material breach (including violation of §4) or non-payment.

On termination, you can export your data for 30 days, after which we may delete it. See Data Deletion.

(a) What counts as activity. A workspace is "active" when any of its users signs in, or creates or changes content in it. Work done by automated agents, scheduled briefs, newsletters, email sequences, or other automated features does not count as activity.

(b) Pause. If a workspace that is not on a paid plan has no activity for 30 days, we may pause it. A paused workspace keeps all of its data, but its automated agents, AI features, scheduled briefs, newsletters and outbound email sequences stop. Signing in turns them back on.

(c) Notice. We will email the workspace owner and its administrators when the workspace is paused. That email gives the date the workspace will close, which is at least 30 days later. We will email them again 7 days and 1 day before the closing date. Before any of this we may send reminder emails, starting a few days after the last activity.

(d) Closing and restoring. On the closing date the workspace is closed and can no longer be used. For 30 days after it closes, the owner can sign in or ask us to restore it, and it comes back with its data intact.

(e) Deletion. After that 30-day restore window, we may permanently delete the workspace and its data. Deleted data cannot be recovered, including by later buying a plan. We keep only a minimal record that the workspace existed, who owned it, and when it was deleted, plus any billing records we are required to keep.

(f) Export. You can download your workspace's contacts, deals and organizations at any time before deletion. Each notice includes a download link.

(g) Paid workspaces. This section does not apply to a workspace that is on a paid plan or has ever paid us. We may also exempt any workspace at our discretion.

(h) Extensions. If you need more time, reply to any of these notices and we may extend the schedule.

DrewOS uses AI to generate content, classify replies, and take actions you configure. AI output can be wrong, incomplete, or occasionally inappropriate. You are responsible for reviewing AI output before publishing it to customers, social platforms, or other recipients. DrewOS provides approval gates for outbound content; using them is on you.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

You will defend and indemnify us against any third-party claim arising out of your Customer Data, your violation of these Terms, or your use of the service in violation of law or a third-party platform's terms.

These Terms are governed by the laws of the State of California without regard to its conflict-of-laws rules. Disputes will be resolved exclusively in the state and federal courts located in San Diego County, California, and each party consents to personal jurisdiction there.

We may update these Terms from time to time. If a change is material, we will give you reasonable notice (at least 30 days for most changes) by email or in-app notice. Continued use after the effective date constitutes acceptance.

DrewOS / Outpost Preparedness LLC
San Diego, California, USA
drew@drewos.ai